Frequently Asked Questions.
1. General Questions
What is GALART ?
GALART is an online store specializing in natural crystal products, home décor, and unique gifts. We curate high-quality, ethically sourced crystals and handcrafted décor pieces designed to bring beauty, positive energy, and harmony to your space.
Are your crystals natural and authentic?
Yes! We source our crystals from trusted suppliers and ensure they are 100% natural and authentic. Due to their natural origins, each piece may vary slightly in color, shape, and size.
Do your crystals have healing properties?
Many believe in the metaphysical benefits of crystals, such as promoting balance and well-being. However, our products are for decorative and spiritual use only and should not replace professional medical advice or treatment.
2. Ordering & Payments
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 6 hours of purchase. Once shipped, changes or cancellations are no longer possible.
3. Shipping & Delivery
Do you offer international shipping?
No! We ship PAN India only. Shipping costs and delivery times vary depending on the destination.
How long will it take to receive my order?
Orders are processed within 2 business days and shipped via [insert shipping carrier]. Estimated delivery times depend on your location and chosen shipping method.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email so you can monitor your package’s journey.
4. Returns & Refunds
What is your return policy?
We accept returns within 3 days of delivery, provided the item is unused and in its original packaging. Custom or clearance items are non-returnable.
How do I initiate a return?
Contact us at aygtipl@gmail with your order details. Once approved, you can send the item back to us. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed after we receive and inspect the returned item. It may take 15 days for the refund to reflect in your original payment method.
5. Product Care & Usage
How should I care for my crystals?
To maintain their beauty and energy, gently clean your crystals with a soft cloth. Avoid harsh chemicals or prolonged exposure to water, as some crystals are sensitive to moisture.
Can I cleanse and charge my crystals?
Yes! Many people cleanse their crystals using moonlight, sunlight, sage, or sound healing to refresh their energy. Be sure to check specific care instructions for each crystal type.
6. Gifting & Customization
Do you offer gift wrapping?
Yes! We offer elegant gift-wrapping options for special occasions. Simply select the gift-wrapping option at checkout.
Can I request a customized crystal product?
We offer limited customization options for certain products. Please contact us at [aygtipl@gmail.com] for special requests.
7. Contact & Support
How can I contact GALART for further assistance?
You can reach out to us via email at [aygtipl@gmail.com] or through our [insert contact page link]. We are happy to help!